A conclusion is the place where you got tired of thinking.
~ Martin A. Fischer
Dear Local Used Guitar Store,
On the evening or March 26, 2009, while on our way to a lecture at IPFW, my son and I stopped in to your store to check out the merchandise. While there, we tried out a used Boss DS-1 distortion pedal; my son, who is fairly new at guitar playing, has to play a song for his guitar class and needed the pedal to be able to switch between clean and distortion without fiddling with the knobs on his amplifier. The pedal worked great, sounded good, and the price of $69.00 was doable. Having never bought gear of this type, we were simply browsing for options and looking for advice. Your salesperson was extremely friendly, helpful, and patient with us newbies. Since we were in a bit of a rush, I paid the price and we walked out pleased with our purchase.
Only later, after looking for some information about the pedal online, did I learn that the same exact pedal can be purchased BRAND NEW at Guitar Center for half the price I paid, about $35.00.
Perhaps the pedal had been on your shelf for awhile and the price hadn’t been adjusted to account for current prices. However, while I admit that I should have taken the time to compare prices and look for the best deal, I can’t help but feel that in this instance, I got taken. Your store sells used equipment, so I figured the prices would be at the most equal to, if not much less than, the prices I’d expect to pay for the same equipment purchased brand new. But your price, on this particular item, at nearly double the prices found elsewhere for the same unused item, seems like the very definition of a rip-off.
I do not know the details of your return policy, nor do I feel that returning the item is the right thing to do; I bought a piece of equipment that works fine and does what my son needs it to do, so returning it isn’t fair to you. But I’m wondering . . . would you be willing to return a portion of the money I overpaid for this item? After looking around, $35.00 dollars for a used DS-1 is still not a great deal, but I’m willing to pay that much, just to get rid of this sick feeling in my stomach. Your willingness to agree to refund a portion of the price I paid will go a long way toward confirming for me that you are indeed a top-notch, respectable establishment when it comes to providing quality products at reasonable prices. However, if we cannot agree to some sort of refund, then I can assure you I will never darken your door again. This may not mean much to you; I’m sure you have many faithful customers who shop at your store, so losing any potential business I may bring your way will likely not be all that significant. But after visiting your store a couple times now and having had some very helpful conversations with your staff, I get the feeling that you aren’t the sort of establishment that wants to leave customers feeling disappointed after a sale is complete.
Again, this was my mistake. In no way am I accusing your business of willfully trying to swindle me. After seeing the price for the pedal, I should have taken the time to shop around and compare prices to make sure I was getting the best deal. In this case, I didn’t do that, and the deal I got stunk. Badly. So at this point, after the fact, can we make it right . . .